I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair!
I have been ordering from Wayfair for years and they consistently advertise products with accurate descriptions and pictures. I recently bought a Ottomanthat didn't match the web description; Wayfair imediately provided a shipping label and the shipping cost for the return was minimal. Many places charge so much to return a Ottoman that in the past I kept the item instead of returning it.
During that last few months I have purchased a number of items (Ottoman) from Wayfair. I have all of the products to be of very good quality, and their Customer Service has been excellent. I was happy with EVERYTHING. Amazing customer service.
I am surprised to see the bad reviews on other website. I have purchased almost all items in my new house from Wayfair and they are really good! I even needed to change my dining chairs and their customer service was the best in the US! They replaced the Ottoman with no additional cost and made sure the process was easy on me. I'll definitely keep shopping with them!
Selection says it all no matter which room were shopping for it always comes back to wayfair. We've bought a Ottoman and to many small items to list through Wayfair. The standard shipping or drop delivery for big items it has always gone great that gives me piece of mind not having to worry about lost items. I'll keep shopping through Wayfair because it's easy, safe and the prices are very fair.
Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-7 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer's needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 7 days.
Recently purchased some Ottoman. The Ottoman shipped extremely quickly and were at my door in 10 days. The Ottoman quality was generally good with some screw holes slightly off, but was still able to use the original hardware and everything went together and is very solid. I'm an engineer by trade and a hobby carpenter, but I decided to go store bought for this need and don't regret it. Have received a lot of compliments.
Not sure of the low score on this company my 1st interaction with them was superb from the website where I shopped to the pricing and the delivery was so fast I couldn't believe it packaged securely and exactly what I expect from the website pictures I'll reccomend them with no problem plan to shop with them as needed things do occur an I had no issues with my 1st purchase if it changes down the way I'll update the rating
I have ordered multiple items thru Wayfair and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using Wayfair on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and Wayfair sent another one immediately with no questions.
After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Ottoman was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Ottoman are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up!